Campaigns that contain a survey builder will show a new appended tab, Survey. This will allow you to view and analyze your survey results. You will be able to view a summary of the question and response data, view individual responses, export data, and filter based on specific recipient segments.
Question Summaries
Completed - Percentage of recipients that have submitted the survey
Stalled - Percentage of recipients that have started a survey, but haven't submitted the survey after a 12 hour period
Active - Percentage of recipients that have opened the survey but have not yet submitted
Duration - The average duration recipients took to complete the survey
Response Summaries
List of questions in order of how they are rendered in the communication
Question info:
Type - Depending on the type of question will determine the view of aggregated data
Closed Questions - Will have a graphical view with percentages of all options. Note: The Satisfaction Score question will have it's own graphical view to show promoters, passives, and detractors.
Open Questions - Will have a table view with the recipient name and their response
Individual Responses
Navigate to the Response tab, from here you can view a list of recipients and their status
Click on an individual recipient name. This will bring you to the Recipient Individual response page.
Analyze
The ability to filter based on recipient attributes, i.e Department is available. Once a filter is applied, the aggregate view of responses will be updated to reflect the recipients and their responses that belong to the specific attribute.
Export Data
Use the export option to download the results in excel or pdf format. Use these extracts to help further analyze the results