Once you have installed the App, you must establish trust before you can open the app. Without trusting the app you will be unable to open the app, you will receive an untrusted developer error message.
Please note Communic8 does not collect any users information during the trusting the app process. By default the app has access to Siri & Search and Mobile Data. A user must allow the app to have access to the camera, photos and notifications. Users information such as mobile number is stored only in the Admin UI for analytics and sending purposes only.
Ensure the below steps are completed.
For iOS
Open Settings
Select General
Select Profiles & Device Management
Select COMMUNIC8 GROUP PTY LTD
Please note for those that have an Enterprise account (White label app) you will be trusting your Enterprise Account Name, typically your company name
Select Trust COMMUNIC8 GROUP PTY LTD
You can now open and start using the Communic8 App on your device
For Android
Open Settings
Select Security
Under Device Administration, Select Unknown Sources
Select Ok
Additionally you may need to continue with an additional step for Play Store
Open Play Store
Click the Menu Icon (upper left hand side)
Click Play Protect
Uncheck Scan device for security threats
Click Ok
To Note
Android protects users from inadvertent download and install apps from sources other than Google Play, which is trusted. By trusting Unknown Sources this allows trusting for other developer apps. Once you've trusted and installed the Communic8 app you can revert the changes (toggle off allowing Unknown Sources), but you will need to repeat the trust process when installing a new version of the Communic8 app.