An interaction shows the engagement activity of each individual who has received a Template. An interaction will show:

  • Recipient information
  • Template details
  • Activity events: time and date of key events for the communication, i.e. email was sent, sms was sent, communication link was clicked, the poster was viewed, feedback was given
  • Sharing: who can view and edit the interaction detail

In the interaction screen you can also:

  • Cancel the communication link for this individual. The person will not be able to access the link when canceled.
  • Resend the communication¬†