It is common for an organisation to have internal IT security measures to protect themselves from unwanted “spam” emails and potentially malicious websites. In order for Communic8’s communications to pass seamlessly through these security measures we recommend that your IT team add some of our IP addresses and domains to your safe lists for both your firewall and email filters. This is not mandatory to complete if your company does not operate a strict email filtering or firewall policy. However, if any domains or IP addresses are blocked which the Communic8 platform relies upon, communication content may not be shown or rendered correctly.
The following IP Addresses and domains are used by Communic8 when sending emails. “Whitelisting” these will ensure that email communications are received:
220.127.116.11 - This IP address is dedicated and only used by Communic8.
communic8.com - This domain is owned and operated by Communic8.
The following domain may be included in the headers and content of emails sent by Communic8:
clientedge.io - This domain is owned and operated by Communic8.
The following domains are used by Communic8 when delivering website content. Ensuring these domains are not blocked by your firewall is highly recommended:
communic8.com - Wildcard this domain so any domain that ends with this will be considered safe - This is the primary domain used for hosting content.
clientedge.io - Wildcard this domain so any domain that ends with this will be considered safe - This is the domain used by our CDN service to deploy
fonts.googleapis.com - This is needed to display the text in the end-user communications and emails.
fonts.gstatic.com - This is needed to display the text in the end-user communications.
res.cloudinary.com - This is a legacy domain that was previously used by the platform for hosting image content, and has since been deprecated. However, it is still possible that images with these URLs might appear in old website content.
This should occur before sending your first planned communication. If this isn’t done, emails may be sent to spam and employees may experience issues viewing the content of our communications. If you have any issues or questions please raise a support ticket.